1. Information We Collect
We collect different categories of information for the purposes of providing, improving and maintaining our services.
When you contact us or use our services, we may ask for personal data that can be used to contact or identify you. This may include your email address, name, company name, telephone number, address, cookies and usage data.
We may also collect information about how our website is accessed and used. Usage data may include your device IP address, browser type and version, pages visited, visit time and date, time spent on pages, device identifiers and other diagnostic data.
2. How We Use Your Information
- To provide, improve and maintain our products and services.
- To communicate with you about enquiries, orders and other business matters.
- To provide customer service and support.
- To tailor content and services to your interests where appropriate.
- To analyse usage trends and improve website and service performance.
- To detect, prevent and address technical issues, fraud or unlawful activity.
3. Data Sharing
We may use hosting and service providers with infrastructure in Europe, North America and Asia to support website speed and performance. We treat personal data as confidential, use it only for legitimate business purposes, and handle it in accordance with applicable law.
4. Data Retention
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, to meet legal obligations, or until consent is withdrawn where processing is based on consent. Where you object to processing, we will delete the relevant data unless we are permitted or required by law to continue processing it.
5. Data Security
We take the security of personal data seriously. Appropriate physical, electronic and administrative safeguards are used to help prevent unauthorised access, disclosure, alteration or misuse.
6. Your GDPR Rights
Where the General Data Protection Regulation applies, you may have the following rights. We may ask you to verify your identity before responding to a request.
- Access, update or request deletion of the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Object to our processing of your personal data.
- Request restriction of processing in certain circumstances.
- Receive a structured, commonly used and machine-readable copy of your data.
- Withdraw consent at any time where processing is based on consent.
- Lodge a complaint with the relevant data protection authority if you believe your data has not been handled appropriately.
7. Cookies and Tracking Technologies
We may use cookies and similar technologies, including tags, scripts and pixels, to understand website activity, remember preferences and improve our services. Cookies are small data files that may contain an anonymous unique identifier and are stored on your device by your browser.
You can configure your browser to refuse cookies or to notify you when cookies are sent. Please note that refusing cookies may affect the availability of certain website functions.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any revised version will be published on this page and will take effect when posted. Your continued use of our services after an update means that you accept the revised policy.
9. Contact Us
For questions about this Privacy Policy or to exercise your data protection rights, please contact us at info@maxthread.com.